Refund & Cancellation Policy

1. Overview

At Edu Shelf, customer satisfaction is our priority. This policy outlines the terms and procedures for cancellation, returns, and refunds for products purchased from our website (https://edushelf.store). Please read this policy carefully before making a purchase.

2. Order Cancellation

You may request cancellation of your order under the following conditions:

Before Dispatch: Orders can be cancelled free of charge any time before the order is dispatched. Contact us immediately at info@edushelf.store.

After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may refuse delivery and the return process will apply.

To cancel an order, email us at info@edushelf.store with your order number and reason for cancellation. We will confirm the cancellation within 24 hours.

3. Return Policy

We accept returns under the following conditions:

Return Window: 7 days from the date of delivery

Condition: Books must be in original, unused condition with no damage, markings, or stains

Eligible for Return:

Wrong book delivered (different from what was ordered)
Damaged or defective book received (torn pages, broken spine, water damage)
Missing pages or printing defects
Significantly different from the description on the website

Not Eligible for Return:

Change of mind after delivery (we encourage reviewing product details before ordering)
Books with normal wear from reading or use
Books that have been written in, highlighted, or annotated
Products returned after the 7-day return window
Gift cards or promotional items

4. Return Process

Initiate Return: Email info@edushelf.store within 7 days of delivery with your order number, reason for return, and photos of the issue (if applicable)
Approval: We will review your request and respond within 48 hours with return instructions
Ship Back: Pack the book securely and ship it back to the address provided. Return shipping costs may be borne by the customer unless the return is due to our error
Inspection: Upon receiving the returned book, we will inspect it within 3 business days
Refund/Replacement: Once approved, your refund will be initiated or a replacement will be dispatched

5. Refund Timelines

Order Cancelled Before Dispatch: Full refund within 5-7 business days

Return Approved (COD orders): Refund via bank transfer within 7-10 business days after inspection

Return Approved (Online payment): Refund to original payment method within 7-10 business days

Damaged in Transit: Full refund or free replacement within 5-7 business days after report

Refunds for Cash on Delivery orders will be processed via bank transfer. You will need to provide your bank account details (account number, IFSC code, account holder name) when requesting the refund.

6. Refund Amount

Cancellation before dispatch: Full order amount refunded including any shipping charges paid
Return due to our error (wrong/damaged product): Full product amount plus return shipping costs refunded
Return due to other eligible reasons: Product amount refunded; original shipping charges are non-refundable; return shipping borne by customer

7. Damaged or Missing Items

If you receive a damaged book or your order is missing items, please report it within 48 hours of delivery by contacting info@edushelf.store with photos of the damage and your order number. We will arrange a free replacement or full refund at your preference.

8. Non-Delivery

If your order is not delivered within the estimated delivery timeframe, please contact us. We will investigate with our shipping partner and either reship the order or provide a full refund if delivery cannot be confirmed.

9. Contact for Refund Queries

Email: info@edushelf.store
Phone: +91 99894 02274 (Mon-Sat, 10 AM - 7 PM IST)
Response Time: Within 24-48 hours

Please include your order number in all communications for faster resolution.